How to get money if broker delays payment in Nepal

T+2 Settlement Problem in Nepal: What to Do If Your Broker Doesn’t Send Your Money After Selling Shares in Nepal

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In Nepal’s share market, there is a rule called T+2. It means when an investor sells shares, the money must be sent to their bank account within two working days after the trade.

If someone buys shares, the shares must be delivered to their demat account within two working days as well.

But in real life, this system is not working smoothly. Many investors say they get their money late — sometimes after four or five days, and some even after weeks. This delay happens for several reasons.

Why Payment Gets Delayed

Here are the most common reasons why investors do not get their money on time:

  1. Technical problems

    • The systems used for share settlement, such as TMS (Trading Management System) and NCHL (Nepal Clearing House), sometimes face errors or slow processing.

    • When these systems do not work properly, the payment transfer gets stuck.

  2. Delay from brokers

    • Some brokers take extra time to process payments even after the transaction is completed.

    • They may wait until the buyer of the shares clears their own payment before they release the seller’s money.

  3. Incorrect bank account details

    • Some investors have changed their bank accounts after a bank merger or acquisition, but they did not update the new account number in their broker’s records.

    • When the broker sends money to an old or closed account, it bounces back and causes delay.

  4. Manual cheque clearing

    • Some investors still pay brokers using cheques.

    • Cheque payments take longer to clear, which slows down the whole process.

  5. Delay from buyers

    • In some cases, the person who bought the shares does not pay the broker on time.

    • Because of this, the broker does not receive money to send to the seller immediately.

What You Should Do Step by Step

If your broker has not sent you your money on time after selling shares, here is what you can do:

Step 1: Talk to Your Broker First

  • Call or visit your broker’s office.

  • Ask if the payment process has been completed or if there is any issue.

  • Confirm your bank account number, demat number, and KYC details are all correct.

  • If your bank merged with another bank, make sure the broker has your new bank account number.

Step 2: Check Your EDIS (Electronic Delivery Instruction Slip)

  • After selling shares, you need to submit EDIS through MeroShare or give a physical DIS form to your broker.

  • If you forget to submit EDIS, the shares cannot be transferred to the buyer, and your payment will not be released.

  • Always make sure your EDIS is submitted on the same or next day after selling.

Step 3: Use Online Payment Systems

  • Ask your broker to use ConnectIPS or another online system for payments.

  • Online payments are faster and reduce human errors.

  • Avoid cheque payments because they take longer to clear.

Step 4: Update Your KYC Information

  • Go to your broker’s office and update your personal details, phone number, and bank information.

  • Many brokers have said payment delays happen because old or wrong account numbers are still in their system.

Step 5: File a Complaint If Your Broker Still Does Not Pay

If your broker does not release your money even after several days and gives no proper reason, you can officially complain to the regulators.

You can contact:

When you file a complaint, write your full name, broker number, transaction date, and explain that your payment has not arrived. SEBON checks the complaint and asks the broker for an explanation.

If the broker is found guilty of delaying payment without a valid reason, SEBON or NEPSE can punish the broker, including warning, suspension, or even closing trading rights.

Important Points to Remember

  • Always submit your EDIS immediately after selling shares.

  • Use online payment systems like ConnectIPS for faster settlement.

  • Keep your KYC and bank details updated with your broker.

  • Do not use remittance accounts (accounts used to receive money from abroad) for share payments. Brokers cannot deposit money into such accounts.

  • If your bank account has changed because of a merger, go to your broker and give them your new account number.

  • If you face problems, contact SEBON or NEPSE directly.

Also Read:

Closeout Penalty in Nepali Stock Market: Investors Facing Fines for Not Completing EDIS and Transferring Shares After Selling, How to Avoid It

What is TMS? NEPSE TMS Login URL and Step-by-Step Guide to Buy and Sell Shares Online

Which Nepali Banks Don’t Charge ASBA Fees? Updated C-ASBA Charges 2025